The Module on De-escalation and Communication Skills is a 2-hour classroom based and practical training targeted at the personnel of private security companies, particularly security guards and team leaders.
The Module is structured in a manner that enables participants to appreciate the theory and practice when it comes to de-escalating incidents. Towards this end, the Module covers important concepts such as the graduated response model and the minimum use of force concept, which security personnel can turn to when faced with an incident requiring a decision to be made on whether or not to use force.
The Module is divided into 2 sections, both incorporating scenarios which make it easier for participants to relate the law and key principles and standards with actual practice.
*The course can be taken online or offered in a classroom setting (in line with COVID-19 measures).
Please note that for Swiss companies with operations in fragile parts of the world, which are under the obligation to provide such training to their employees, the course can be taken either as a two-day face-to-face workshop or as a blended learning course integrating this online Module accompanied by a one-day face-to-face training for the practical parts of the Module.