Introduction
Section 1: General Behaviours
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Section 1
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Key learning point 1: Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
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Key learning point 1: Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
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Key learning point 1: Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
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Scenario : Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
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Key learning point 2: Best practices for polite, humane, and respectful civilian treatment
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Scenario: Best practices for polite, humane, and respectful civilian treatment
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Justification of the answer: Best practices for polite, humane, and respectful civilian treatment
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Key learning point 3: Vulnerable groups and special needs In carrying out their duties, security personnel must treat everyone equally without discrimination. Human rights law prohibits discrimination based on sex, race, gender, age, disability, language, religion, political opinion, ethnicity etc Vulnerable groups and persons with special needs must be given special care and attention whenever possible.
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Scenario: Vulnerable groups and special needs
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Justification for the answer: Vulnerable groups and special needs
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Key learning point 4: Graduated response model and minimum use of force concept
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Scenario: Graduated response model and minimum use of force concept
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Justification of the answer: Graduated response model and minimum use of force concept
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Key learning point 4: Graduated response model and minimum use of force concept
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Key learning point 4: Graduated response model and minimum use of force concept
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Key learning point 5: Potential for correct usage of physical barriers and personal protective equipment to help prevent incidents
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Scenario: Potential for correct usage of physical barriers and personal protective equipment to help prevent incidents
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Key learning point 6: Understanding of how behaviours affect outcomes in critical situations
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Scenario: Understanding of how behaviours affect outcomes in critical situations
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Key learning point 7: Recognition of behavioural danger signs
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Scenario: Recognition of behavioural danger signs
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Key learning point 8: De-escalation strategies and communication skills
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Scenario: De-escalation strategies and communication skills
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Key learning point 9: Positive effects of proper usage of de-escalation strategies and communication skills adapted to perceived threat levels
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Scenario: Positive effects of proper usage of de-escalation strategies and communication skills adapted to perceived threat levels
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Section 1: Summary
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Evaluation
Section 2: Training and Reporting
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Section 2
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Key learning point 1: Need for regular rehearsals of incident responses to internalise communication and de-escalation strategies
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Key learning point 2: Importance of reacting and reporting when other guards are unprofessional or non-compliant with internal regulations
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Summary
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Evaluation
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Resources
