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De-Escalation and Communication Skills (Under Construction)
Introduction
Welcome to this module
Course targets
The aim of the module
Participants will go away with the following
This module is divided into two sections
Section 1: General Behaviours
Section 1
Key learning point 1: Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
Key learning point 1: Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
Key learning point 1: Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
Scenario : Need for professional and respectful attitudes and behaviours on duty to help prevent incidents
Key learning point 2: Best practices for polite, humane, and respectful civilian treatment
Scenario: Best practices for polite, humane, and respectful civilian treatment
Justification of the answer: Best practices for polite, humane, and respectful civilian treatment
Key learning point 3: Vulnerable groups and special needs In carrying out their duties, security personnel must treat everyone equally without discrimination. Human rights law prohibits discrimination based on sex, race, gender, age, disability, language, religion, political opinion, ethnicity etc Vulnerable groups and persons with special needs must be given special care and attention whenever possible.
Scenario: Vulnerable groups and special needs
Justification for the answer: Vulnerable groups and special needs
Key learning point 4: Graduated response model and minimum use of force concept
Scenario: Graduated response model and minimum use of force concept
Justification of the answer: Graduated response model and minimum use of force concept
Key learning point 4: Graduated response model and minimum use of force concept
Key learning point 4: Graduated response model and minimum use of force concept
Key learning point 5: Potential for correct usage of physical barriers and personal protective equipment to help prevent incidents
Scenario: Potential for correct usage of physical barriers and personal protective equipment to help prevent incidents
Key learning point 6: Understanding of how behaviours affect outcomes in critical situations
Scenario: Understanding of how behaviours affect outcomes in critical situations
Key learning point 7: Recognition of behavioural danger signs
Scenario: Recognition of behavioural danger signs
Key learning point 8: De-escalation strategies and communication skills
Scenario: De-escalation strategies and communication skills
Key learning point 9: Positive effects of proper usage of de-escalation strategies and communication skills adapted to perceived threat levels
Scenario: Positive effects of proper usage of de-escalation strategies and communication skills adapted to perceived threat levels
Section 1: Summary
Evaluation
Section 2: Training and Reporting
Section 2
Key learning point 1: Need for regular rehearsals of incident responses to internalise communication and de-escalation strategies
Key learning point 2: Importance of reacting and reporting when other guards are unprofessional or non-compliant with internal regulations
Summary
Evaluation
Resources
Key learning point 9: Positive effects of proper usage of de-escalation strategies and communication skills adapted to perceived threat levels
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